Terms & conditions
This site is owned and operated by Gmax Trackstars Ltd. Dragonfly Yoga Studio is the trading name of Gmax Trackstars Ltd. Registered in England Companies House Zanara Court 22a-24 Sydenham Rd, Sydenham, London, England, SE26 5QW.
Welcome to https://www.dragonfly-yoga.org/ (the“Site”). Please read the following terms and conditions (this “Agreement”), which apply to your use of the Site and all products and services offered on the Site, the mobile versions thereof, and any applications, platforms or technologies offered by Dragonfly Yoga Studio. The Site is controlled, owned and operated by Dragonfly Yoga Studio. This Agreement is a binding contract between you and Dragonfly Yoga Studio. You shall be deemed to have agreed to the terms of this Agreement by either using the Site simply as a guest through browsing.
1. GENERAL USE PROVISIONS
1.1 All materials provided on the Site including information, text, graphics, documents, logos, trademarks, sounds, images, multimedia content, audio-visual content or any other materials you may see or read on the Site and all related software code (collectively, the “Materials”) are provided either by Dragonfly Yoga Studio or by its respective third party licensors or agents (“Third Party Providers”) and are the property or copyrighted work of Dragonfly Yoga Studio and/or its respective Third Party Providers. All Rights Reserved. Third Party Providers are intended third party beneficiaries of this Agreement and may enforce the terms of this Agreement against you.
1.2 Subject to the terms and conditions herein, Dragonfly Yoga Studio hereby grants you a limited, revocable, personal, non-sublicensable, non-transferable, non-exclusive license to access and use the Site and the Materials for your limited and personal, non-commercial access and use for real-time viewing purposes only. You agree not to: (a) modify or alter any part of the Site or the Materials, (b) attempt to gain unauthorized access to the Site, other members’ accounts or account information, or other computer systems, servers or networks connected to this Site or any portion thereof, (c) upload commercial content on this Site or use this Site to solicit others to join or become members of any other commercial online service or other organization, (d) upload, post, e-mail or otherwise transmit any data to the Site that (i) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, (ii) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party, (iii) you do not have a right to transmit under any law or under contractual or fiduciary relationships, or (iv) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, (e) use this Site to harm minors in any way, (f) impersonate any person or entity, including a Dragonfly Yoga Studio representative, or otherwise misrepresent your affiliation with a person or entity, (g) interfere with or disrupt this Site or servers or networks connected to this Site, or disobey the requirements, procedures, policies or regulations of networks connected to this Site, (h) collect or copy any product listings or products from this Site, (i) intentionally or unintentionally violate any applicable national or international law, (j) provide inaccurate, incomplete, outdated or misleading registration information, or (k) use automated means, including spiders, robots, crawlers, data mining tools, or similar data gathering methods to download data from this Site or otherwise access this Site. You further agree to comply with all applicable laws, rules and regulations governing your use of the Site and access of the Materials.
1.3 Except as otherwise provided, or pursuant to a separate written agreement between you and Dragonfly Yoga Studio, none of the Materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted, transferred, assigned or transmitted in any form or by any means, including, electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of Dragonfly Yoga Studio or the appropriate Third Party Provider. Except where expressly provided otherwise by Dragonfly Yoga Studio, nothing on the Site shall be construed to confer any license to any of Dragonfly Yoga Studio or any Third Party Provider’s intellectual property rights, whether by estoppel, implication or otherwise. Dragonfly Yoga Studio reserves the right in its sole and absolute discretion to terminate your right to use the Site at any time.
1.4 Our group yoga class cancellation policy is 4 hours before your class starts. Please remember that you must go to our booking system and remove yourself from the class list if you cannot attend the class. If you do not cancel your class and fail to show up for the class and is marked as a “no show” then we may suspend or cancel your account and you will not be entitled to a refund for any unused days.
1.5 Please note that the Unlimited Pass excludes workshops and is non transferable. It may be cancelled anytime with 30 days notice by sending us a message from the contact us page. Failure to comply with the 30 day written cancellation notice period will be seen as a breach of its terms and may result in its immediate suspension without a refund.
Terms & conditions
2 .HEALTH WARRANTY AND CLASS INFORMATION
2.1 You acknowledge that the participation in physical exercise and yoga instructional classes naturally involves the risk of injury. You further acknowledge that specific risks include injuries resulting from overexertion, physical adjustment, improper or negligent use of recommended equipment (e.g.blocks and/or straps), failure to follow trainer instructions, or injuries resulting from participation in an inappropriate level of physical exercise. As such, you understand and voluntarily accept these risks and agree that you are solely responsible for selecting classes and activities that are appropriate for your skill and ability level.
2.2 While we will make every effort to keep content on the Site current, we do not guarantee it is the most up to date information available. For up-to-the-minute information on class changes, contact information and any other information regarding Dragonfly Yoga Studio, its operations, programs, and offers, please contact us using the contact information provided on the Site.
3. THIRD PARTY SITES AND LINKS
3.1 The Site may contain links to web sites controlled by parties other than Dragonfly Yoga Studio. Dragonfly Yoga Studio is not responsible for and does not endorse or accept any responsibility for the contents or use of these third party web sites or any transactions completed through such web sites. Dragonfly Yoga Studio is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Dragonfly Yoga Studio of the linked web site. It is your responsibility to take precautions to ensure that whatever materials you select for your use are sufficient for your purposes and are free of viruses or other items of a destructive or invasive nature.
3.2 Materials provided by Third Party Providers on the Site have not been independently reviewed, tested, certified, or authenticated in whole or in part by Dragonfly Yoga Studio. Dragonfly Yoga Studio does not provide, sell, license, or lease any of the Materials other than those specifically identified as being provided by Dragonfly Yoga Studio. Any correspondence with, purchase of goods or services from, or participation in third party promotions of such Third Party Providers is solely between you and the applicable Third Party Provider.
3.3 You may link to our home page located at https://www.dragonfly-yoga.org/ provided that any such link does not imply any affiliation, endorsement, or sponsorship of your web Site by Dragonfly Yoga Studio. You may not frame or otherwise incorporate into any other web Site any of the Materials.
4. PRIVACY POLICY
4.1 Dragonfly Yoga Studio respects the privacy of its users. Please visit our Privacy Policy.
5. SUBMISSIONS
5.1 We welcome your feedback regarding the Site as well as our studio location. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to Dragonfly Yoga Studio shall be and remain the exclusive property of Dragonfly Yoga Studio. Your submission of any such Comments shall constitute an assignment to Dragonfly Yoga Studio of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Dragonfly Yoga Studio will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
6. DISCLAIMER OF WARRANTIES
6.1 YOU AGREE THAT YOUR USE OF THE SITE AND THE MATERIALS SHALL BE AT YOUR OWN RISK. THE SITE AND THE MATERIALS ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS. WITH REGARD TO THE MATERIALS AND THE SITE, DRAGONFLY YOGA STUDIO AND THE THIRD-PARTY PROVIDERS MAKE NO WARRANTY REGARDING YOUR USE OR PERFORMANCE OF THE SITE. DRAGONFLY YOGA STUDIO HEREBY DISCLAIMS ALL EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTIES AND CONDITIONS, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. DRAGONFLY YOGA STUDIO AND THE THIRD-PARTY PROVIDERS DO NOT WARRANT WITH RESPECT TO THE PERFORMANCE OR RESULTS YOU MAY OBTAIN BY USING THE MATERIALS. DRAGONFLY YOGA STUDIO SHALL HAVE NO LIABILITY FOR ANY VIRUSES RELATED TO THE MATERIALS OR THE SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, DRAGONFLY YOGA STUDIO AND THE THIRD PARTY PROVIDERS DO NO WARRANT THAT (A) THE MATERIALS WILL MEET YOUR REQUIREMENTS, (B) THE MATERIALS WILL OPERATE OR BE USABLE IN COMBINATION WITH OTHER HARDWARE, SOFTWARE, SYSTEMS OR DATA, (C) THE OPERATION OR USE OF THE SITE OR THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, OR (D) ANY PROGRAM ERRORS WILL BE CORRECTED. YOU ASSUME ALL RESPONSIBILITY FOR DETERMINING WHETHER THE MATERIALS ARE ACCURATE OR SUFFICIENT FOR YOUR PURPOSES. DRAGONFLY YOGA STUDIO AND THE THIRD-PARTY PROVIDERS SHALL HAVE NO LIABILITY OR RESPONSIBILITY FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO THE SITE AND/OR USE OF THE MATERIALS. DRAGONFLY YOGA STUDIO AND THE THIRD-PARTY PROVIDERS DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES, GUARANTIES, OR CONDITIONS AS TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY, OR COMPLETENESS OF THE MATERIALS CONTAINED ON THE SITE. THE SITE IS CONTROLLED AND OFFERED BY DRAGONFLY YOGA STUDIO FROM ITS FACILITIES IN LONDON. THOSE WHO ACCESS OR USE THE SITE FROM OTHER JURISDICTIONS DO SO AT THEIR OWN OPTION AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAW.
7. INDEMNITY
7.1 You hereby agree to defend, indemnify and hold Dragonfly Yoga Studio and the Third Party Providers harmless from, and you covenant not to sue Dragonfly Yoga Studio or the Third Party Providers for, any claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including, without limitation, lawyers’ fees) arising from or related to (a) your negligence, error, omission or wilful misconduct, (b) your breach of any terms of this Agreement, or (c) your use of the Site or the Materials.
8. ADDITIONAL TERMS AND MODIFICATIONS
8. 1 Dragonfly Yoga Studio and the Third-Party Providers may make improvements and/or changes to the Site and the Materials at any time without notice. Dragonfly Yoga Studio may make changes to this Agreement or other policies relating to the usage of the Site by posting an updated version of this Agreement or the other policies on the Site. You are responsible for regularly reviewing this Agreement and the policies. Your continued use of the Site after any such changes constitutes your consent to such changes.
9.INTELLECTUAL PROPERTY NOTICES
9. 1 You hereby acknowledge the following proprietary notices and legends: Elements of the Site are protected by copyright, trademark and other intellectual and industrial property laws and may not be copied or imitated in whole or in part except as provided in this Agreement. No logo, graphic, sound or image from the Site may be copied or retransmitted unless expressly permitted by Dragonfly Yoga Studio.
Questions or Comments. If you have any questions or comments about this Agreement or the Site, please contact Dragonfly Yoga Studio. Contact details are on our Web Site.
Booking & Cancellations
To keep it fair for all students and teachers we have a strict booking and cancellation policy in place. Please note that we cannot make any exceptions to this policy.
Our group yoga class cancellation policy is 4 hours before your class starts. Please remember that you must go to our booking system and remove yourself from the class list if you cannot attend the class. If you do not cancel your class and fail to show up for the class and is marked as a “no show” then we may suspend or cancel your account and you will not be entitled to a refund for any unused days.
Workshops: cancellation policy is 48 hours.
If you LATE CANCEL (cancelling within the 4 hours of the class start time) or fail to attend a booked class you will still be charged for that class in full. Please note that we cannot make any exceptions to this policy. Details below:
For members that have purchased any of the class packs or the drop in option: they will lose the class.
For Intro members, with 3 and more “no shows” your account may be blocked. If your account is blocked you will no longer be able to book classes.
Please phone or email us to have your account unblocked.
You must arrive at least 10 minutes before the class start time or your reserved place may be offered up to a waiting student. The doors will be locked once the class commences. Late comers will not be admitted.
If you are added to the wait-list and a space opens up, you will automatically be added from the wait-list in to that class. If you have email notifications enabled in your account you will receive an 'added from the wait-list' automatic email notification.
Pass extensions
We know sometimes is difficult to use all the passes within the expiration date. We always encourage you to do it but understand that sometimes it’s not possible.
We have good news for you… there’s an exception in our policy, because we want you to be happy. You’re entitle to extend your passes twice per year for a week each time. Please email us to make this happen.
Note: Pregnancy Class passes can be extended three weeks twice per year.
Monthly membership
Pausing your membership & termination of contract
Let us know if you are going away and we are more than happy to pause your membership. Please note we can only do this once per year.
If you want to cancel your contract, you can always do it after the 3rd month. Please let us know with one month in advance.
Refund policy
All sales are final. Strictly no refunds.
GMAX Trackstars Ltd General Data Protection Regulation (GDPR)
Health
Members with low/high blood pressure and/or cardiac irregularities should not attend class until they’ve written permission from their doctor. If there’s any doubt, the Member should consult his doctor. Members must notify the Studio of any circumstances affecting their health, which may be exacerbated through continued use of the Studio.
The information available on or through this Site, and the Services supplied via or in connection with this Site or at the Dragonfly Yoga Studio do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services are suitable for you. It is not our responsibility to do so. Before commencing any exercise regime, you should consult your doctor.
In consideration of Dragonfly Yoga Studio accepting a person as a Member, the Member agrees that:
Neither Gmax Trackstars Ltd T/A Dragonfly Yoga Studio, nor its partners, Teacher, instructors and employees are responsible for any injuries suffered by the member caused whole or in part by the Member’s failure to faithfully follow the instructions of the instructor or by any physical impairment of mine not fully disclosed to the Studios in writing.
It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to make sure that all information contained on this web site (and provided by us to you as part of any Services or Products) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this web site or provided through any Service supplied by us to you.
Neither Gmax Trackstars Ltd, T/A Dragonfly Yoga Studio nor its partners, instructors and employees are responsible for loss or damage to a Member’s personal belongings.
Dragonfly Yoga Studio reserves the right to change the class schedule, including cancellation of individual classes and change of instructor without notice
You, your legal representatives and your heirs release waive, discharge and covenant, not to sue Gmax Trackstars Ltd and its instructors for any injury or death caused by their negligence or other acts.
Important liability statement
For security reasons Members are advised to place all their valuables in a safe place including using the shelves in the hot studios.
Members are requested to wear clothing that preserves their dignity throughout the full range of movement that constitutes a Hot Yoga Class. Underpants, thongs underneath tights, swimming costumes are not considered appropriate. Gmax Trackstars Ltd is a shoe free zone. All outdoor footwear is to be removed as soon as possible and not worn from reception onwards.
For safety reasons and because all Members are barefoot – No crockery, glass or anything breakable is permitted in any part of the Studios.
No food is to be consumed within the yoga studio.
Members should not walk around the Studios barefoot if they have verucas or similar foot complaints.
Members are required to use a suitable towel for the purpose of covering their yoga mat in the studio.
In the event of a fire, Members are asked to make their way to the nearest available exit.
Personal belongings & security
Dragonfly Yoga Studio warrants that the Products and Services will be supplied with reasonable skill and care. Statutory Rights and Refunds and Cancellation Courses are sold in blocks of 1 or 10 or such other combinations as Dragonfly Yoga Studio may introduce from time to time. The Client SHALL NOT transfer sessions to any other person or permit them to be used by anyone other than the Client. Any assignment, transfer or disposal of courses is at the sole discretion of the Master Trainer and may only be permitted in exceptional circumstances. Class fees are non-refundable.
Class fees may be increased by Dragonfly Yoga Studio at any time. The Proprietor shall give the Clients not less than 14 days’ notice prior to any such increases.
Details of class times at the Studio may vary from time to time. Classes will be published by the Studio and will be available at the Studio or on our Website(s).
Any booked sessions must be cancelled within 4 hours, in person or online. In any other case, the session will be charged and deducted from the remainder of the Client’s course.
When you are purchasing a class you are paying for a class and not an instructor. Instructors are subject to change without notice. The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer. Refunds in relation to Products or Services may only be credited to the credit or debit card originally used to make the purchase. An administration fee of £20.00 is applicable.
All Class Packs, except the single class, expire within 6 months of purchase if not used. The Single Class, if not used, expires 30 days from the date of purchase.
The Introductory pass expires in 20 days and starts from the date the first class is taken.
The 5 Class Pack expires in 60 days and starts from the date the first class is taken.
The monthly unlimited membership starts from the date of the first payment and can be terminated after 3 months, upon reception of an email, more than 10 days prior to the next pay date.
Special Offer Memberships start from the date of purchase.
Warranties
Gmax Trackstars Ltd may change these terms and conditions from time to time. By browsing the Site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the Site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.
These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.
General
Enquiries or complaints
If you have any enquiries or complaints email sydenham@dragonfly-yoga.org